Why Rule‑Based Bots Frustrate Customers (And What to Use Instead) You have interacted with a chatbot recently. Maybe it helped you track a package. More likely, it asked you to rephrase your question three times before transferring you to a human. That frustrating experience is the hallmark of rule‑based bots—systems that follow rigid decision trees and break the moment a user goes o... https://ahex.co/ai-chatbot-development/